Chip R. Bell is the founder of The Chip Bell Group and works from the Dallas, Texas area. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. In 1969, he served in Vietnam as an infantry unit commander with the 82nd Airborne Division.Chip is the author or co-author of eighteen books including Take Their Breath Away: How Imaginative Service Creates Devoted Customers (with John Patterson).
John Patterson is founder and President of Progressive Insights, Inc. John is the co-author of two books with Chip Bell including Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service. His articles have appeared in Customer Relationship Management, SBusiness, Incentive Magazine, M World and Leadership Excellence. Progressive Insights is one of North America’s premier customer relationship management consulting firms, specializing in helping organizations develop a customer-centric perspective.
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