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Setting The Appointment

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Written by Curt Fletcher
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Personality Styles

There are four personality types or social styles – Analyticals, Drivers, Expressives and Amiables – and all four have their own unique approach to business, their own language and thought processes etc. As a consequence, the very best sales professionals have become adept at recognising which personality they are dealing with and adapt their approach and communication style accordingly.



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{mosimage}One of the quickest ways to increase your sales and income is learning to set an appointment correctly.  Are you one of the sales professionals that delivers a good presentation, and at the conclusion asks the prospect when they will be back in?  Maybe you get a reply of “later in the week,” and you respond with “okay, I’ll see you then.”

Does that seem like a good method?  You probably do not get very many returning prospects with that approach.  Recent studies show that 70% of prospects do not return for a second visit without a firm appointment.  However, those prospects with a set appointment return and purchase 50% of the time.

Wow!  You spend all that time with a prospect and 70% of the time, you will never see them again.  Are you interested in learning the correct technique?

Rule # 1:  Know when your prospects are coming back. 

In real estate sales for eample, you do not want prospects showing up randomly on a Saturday or Sunday afternoon.  This is your prime fishing time for new prospects.  Spending this time with an unannounced prospect return eats into your future sales.

How to do this:

Have a reason for a return visit.  You do not have to show off all your knowledge on the first visit.  If you cannot close a buyer on the first visit, be smart with the information that you provide.  Hold back a few key details that they have questions about.

If there are no questions at the conclusion of their visit and they don’t buy, you are not doing a good enough job at discovering their buying objections.

"The two best ways to ensure a return appointment are Urgency and Benefits." 

Provide Value and people will return.

Reasons for an appointment:

·         Unable to show a particular home

·         Unable to show a certain homesite

·         Unable to get certain pricing on luxury features

·         Come back for financing details

·         Price Increase

·         Incentives Expiring

I will repeat this line.  If you are unable to close the sale, hold back some of the above information for a follow-up.

When you call them, say something to the effect of, “In order to give you the time and attention that you deserve….”

Remember, you need to create urgency and benefits, beginning your statement like I have written above; you make the prospect feel important by the value you will provide them at the appointment.

How To Set The Appointment

 

Use the Alternate Choice Close. 

Say something like this, “Since I know you love the home and that beautiful homesite, I would hate for you to be upset with me if I didn’t inform you that our prices are increasing on Monday.  With that in mind, when is a better time for you to come back and review this great opportunity?  Is Tuesday at 6:00 PM good, or would Wednesday at 11:00 AM be better?”

Don’t talk again, until they respond.

Try this for one month and watch your sales grow!

Curt Fletcher
About the author:

Curt Fletcher is the Author of the Highly Successful book, How To Sell More Homes and Increase Your Income. Curt is currently in the process of publishing two more books to be released at the end of 2008.Curt’s Book has been featured in Realtor On-Line Magazine, SalesGravy.com and Promoted by Sales Guru Jeffrey Gitomer in his weekly E-Zine, Sale Caffeine

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