Featured Sales Blogs
POST AN ARTICLE
MAIN MENU
"The 'Secret' of Customer Service Motivation"
Written by
Over my 17 years of providing customer service training and presentations for clients, I've noticed a bizarre phenomenon when it comes to motivation. When employees are tired or stressed they don't feel like giving great customer service, so they sub-consciously give themselves permission to back-off. Unfortunately, when employees smile less and become less helpful, customers pick-up on the negatives and they in turn become less pleasant to handle. Employees are then dealing with crankier customers and their motivation backslides even more. The good news is there is an easy way to break this vicious cycle of poor service leading to worse. It's simply this - the more you give great service, the more you feel like giving great service.
Let's face it, in the real world there are going to be times when you're tired and stressed at work. That's why you get paid - it's part of being a grown-up. The 'secret' that exceptional service providers have discovered is when you give great service despite how you my feel physically or emotionally, customers generally respond positively, and become more pleasant to deal with. And you begin to feel better. Motivation begins with action - not feelings.
Articles by this Author:
- Three Trends That Will Change The Way You Serve Customers
- Top Tips On How To Hire Customer Service Stars
- Language, Diversity and Customer Service
- Lesson from Las Vegas: Million Dollar Conversations
- Unique Selling Proposition - Three Key Elements to Make Your Offer Irrisistable
- Dealing With the Media During a Customer Service Crisis
- Staffing Shortages? Maybe You’re the Problem
- How to Work Less and Get More Done
- When you’re the Top Dog: Three keys to leading like a professional
- Motivating your Sales Team: Making more sales with fewer calls
- What Boomer Women Want: New rules for retailing to these harried customers
- Yes, I Mind Waiting: 10 ways to reduce lineup stress for staff and customers
- Selling Yourself Short? How to stand-out without lowering your price
- The Shocking Truth about your Image: Four bizarre reasons customers may not like you
- Creating a Customer Feeding Frenzy: 4 tools that make you simply irresistible
- Don't Bring a Knife to a Gun Fight
- Attack Yourself
- Confirming Sales Appointments: Are You Asking For The Cancellation?
- What Not To Do On a Cold Call eMail
- I Just Called to See How Things are Going
- 5 Closing Questions You Must Be Asking
- Use the News: How to Create New Opportunities Fast
- 5 Secrets to Effective Email
- The 5 Best Openings
- 5 Ways To Keep Your Prospect Talking
- Protect Your Time
- Yes You Can!
- Secrets Buried In a Sales Person's Resume
- Define What You Want And Write It Down
- 10 Rules for Pricing Confidence
New Members
Hot Sales Jobs
Job Title
Location
Sales Representati
Charleston
Auto Sales Person
Burlington
Sales Representati
Columbia
Sales Representati
Jacksonvil
Auto Sales Person
Philadelph
Sales Representati
Jacksonvil
Sales Representati
Jacksonvil
Sales Representati
Southport
