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Business Transient Sales Manager


Wyndham is now seeking a Business Transient Sales Manager to join our team at the Wyndham Pittsburgh Uni Center location in Pittsburgh , Pennsylvania .
Job Summary
The Business Transient Sales Manager(BTSM) is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. An BTSM must be familiar with GDS Systems, Psuedo-City Codes and three letter designated city codes. Increase transient room revenue by increasing production of existing special corporate/preferred corporate accounts. He/she is also responsible for month-end reporting and tracking of account production.

Education & Experience
  • At least 4 years of progressive hotel sales experience preferably in the Pittsburgh market.
  • Must have a valid driver's license in the applicable state.
  • Must be skilled in Windows, Company approved spreadsheets and word processing.


Physical Requirements
  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


General Requirements
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.


Fundamental Requirements
  • Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
  • Develop networking opportunities through active participation in community and professional associations, activities and events.
  • Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives.
  • Prospect for new transient business. Track all transient leads (lost and turndown). Participate in transient, group and catering lead referral.
  • Develop and implement specific account marketing plans for appropriate accounts. Monitor production compliance.
  • Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients.
  • Respond to customer inquiries and request for pricing.
  • Assist in updating Brand national Transient database, if applicable. Coordinate local transient sales initiative and activities with Brand National Transient Sales for national and regional transient accounts, if applicable.
  • Participate in trade shows,community & professional organizations to maintain high visibility.
  • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
  • Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team.
  • Meet or exceed set goals.
  • Initiate and follow up on leads.
  • Monitor production of all top accounts and evaluate trends within your market.
  • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
  • Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
  • Invite clients to the hotel for entertainment, lunches, tours and site inspections.
  • Assist in implementing special promotions relating to direct sales segments, i.e.WynClub parties, sales blitzes, client entertainment with Corporate Travel Managers, Travel Agents and other intermediaries etc.
  • Assist in the preparation of required reports in a timely manner.
  • Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.


COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.
We are AmericInn« by Wyndham, Baymont« by Wyndham, Days Inn« by Wyndham, Dazzler« by Wyndham, Dolce Hotels and Resorts« by Wyndham, Esplendor« Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham«, Howard Johnson« by Wyndham, La Quinta« Inns & Suites, Microtel by Wyndham«, Ramada Encore by Wyndham, Ramada Worldwide« by Wyndham, Super 8« by Wyndham, The Trademark Collection« by Wyndham, Travelodge« by Wyndham, TRYP by Wyndham«, Wingate by Wyndham«, Wyndham Garden«, Wyndham Grand« and Wyndham Hotels and Resorts«.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Wyndham Pittsburgh Uni Center , 100 Lytton Avenue , Pittsburgh , Pennsylvania 15213
Employment Status: Full-time

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  • Company: Wyndham Hotels & Resorts
    (view all jobs of this company)
  • Location: Pittsburgh
  • State: PA
  • Category: Sales
  • Posted on: Jun-04-2019
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