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Commercial Sales Manager - Store Location Calhoun MS
• Implements the AZ Commercial program in assigned store (Calhoun MS)
• Sevices all assigned commercial accounts to include customer follow-up, account maintenance, partnering with and assisting outside sales representatives to ensure service delivery, establishing routes and handling other matters related to the quality of operation of the AZ commercial program
• Utilizes all facets of "Selling for Success" (SFS); AZ Differences, Understanding the Customer, Selling in the Store, Selling outside the Store and Handling Objections
• Provides WOW! Customer service to all AZ Commercial accounts
• Handles parts orders, pulls, stages and routes orders
• Implements a variety of sales strategies in efforts to identify and take opportunities to increase sales and average ticket
• Resolves customer complaints in a timely and professional manner
• Visits commercial accounts
• Performs follow-up on deliveries and other service requests (to include core collection)
• Performs returns transactions, reconciles accounts
• Ensures compliance with AZ driver age and qualification requirements (including AutoZoners who are not in the commercial program, but are directed to make commercial deliveries)
• Complies with safe driving rules and procedures
• Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues
• Experience: One to two years in a retail or automotive industry environment
• A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses
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