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Enterprise Sales Support Rep, Salt Lake City, UT


Job Description:

 Enterprise Sales Support Reps help retain and grow our business with existing large business clients. Reps partner with their assigned Enterprise Account Executives to support clients by assisting with issues, coordinating QBRs, processing account moves, discovering sales opportunities in existing business and providing other operational and administrative assistance for the Enterprise Account Executives.



Responsibilities:

  • Resolve any billing issues by confirming promotions and rebates are processed correctly, assist with buyback facilitation of devices. Assist customer with in-building issues for signal boosters, coordinating with cross-functional engineering teams as needed.Assist customer with processing upgrades, renewals and add a lines through the order portal or via SFDC.
  • Outbound calling into customers to help uncover sales opportunities within existing clients. Draft marketing blast emails to existing customers on new promotions or other T-Mobile news.
  • Assist Enterprise Account Executive with setting up corporate order portal, iBilling, MCSA requests. Ensure customer receives correct activation and shipping information, and assist with customer return process. Coordinate quarterly business reviews with customers and request QBR information for customers.
  • Also responsible for other Duties/Projects as assigned by business management as needed


Qualifications:

  • 1+ years inside sales, customer service or customer-facing sales experience.Strong verbal and written communication skills.
  • Ability to thrive in a lively working environment and multi-task. Self-starter with independent ability to meet strong deadlines with detail and effectiveness.
  • Available to work a shift based on the time zone of the team supported.
  • Strong relationship management skills.
  • Prior call center experience.


Company Profile:

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com

EOE Statement:

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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Enterprise Sales Support Rep, Salt Lake City, UT

Posted By:Sales Employer
Job Description: Enterprise Sales Support Reps help retain and grow our business with existing large business clients. Reps partner with their assigned Enterprise Account Executives to support clients......
  • Company: Sales Employer
    (view all jobs of this company)
  • Location: Draper
  • State: UT
  • Category: Sales
  • Posted on: Feb-10-2019
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