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Inside Sales Analyst


Dover Precision Components delivers performance-critical solutions for rotating and reciprocating machinery across the oil & gas, power generation, marine, industrial, chemical and general processing markets. Comprising the Waukesha Bearings, Bearings Plus, Inpro/Seal and Cook Compression brands, our portfolio includes hydrodynamic bearings, active magnetic bearings, system and bearing protection, and reciprocating compressor valves, sealing technologies, pistons, rods and more. Each solution is custom-engineered to provide optimum efficiency, reliability and productivity, and backed by comprehensive aftermarket services. Dover Precision Components serves its global customer base through facilities in North America, Europe, Asia and the Middle East, as well as technical sales representatives around the world. Dover Precision Components is part of Dover Corporation's Fluids segment.
Summary :
The Inside Sales Representative is responsible for delivering an outstanding customer experience through the processing and support of order management and quotation activities. The ISR supports an outside sales force as well as internal departments, working collaboratively to deliver customer value. Additionally, the ISR evaluates and participates in improving internal processes to reduce waste, improve speed, and enhance customer outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Serve as front-line contact for assigned accounts, taking ownership for the customer experience; contribute to management of team-supported accounts and transaction load sharing to ensure department efficiency.
  • Receive and process customer purchase orders. Execute contract review for technical and commercial terms, ensuring alignment with quotations and actioning or negotiating as required. Translate customer requirements for specifications and quality into work instructions for supporting departments.
  • Manage customer complaints and returns as required and ensure customer follow-ups from supporting departments are timely and complete.
  • Develop and deliver customer quotations with support from engineering department when required. Review historical prices and costs; apply pricing methodologies to create commercial positions.
  • Participate in team management of workload and monitoring of work queues to achieve department targets and ensure speed of response to customers.
  • Demonstrate initiative in reviewing departmental and cross-departmental processes; drive development of solutions to reduce waste and improve speed.
  • Record and analyze internal obstacles and problem areas; participate in applying continuous improvement tools to address such areas.

QUALIFICATIONS:
  • A minimum of four years' experience in a customer service role supporting the sale of manufactured goods.
  • Associate's Degree required, Bachelor's Degree preferred.
  • Experience with process improvement using Lean/Continuous improvement tools.
  • Demonstrated customer service aptitude with proven ability to build strong customer relationships.
  • Aptitude for review and negotiation of complex customer contracts and terms.
  • Attention to detail and a focus on accuracy in transaction processing.
  • Experience with large scale ERP systems.
  • Experience with government contracting and international trade (logistics, payment vehicles, Letters of Credit) desired.

WORK ENVIRONMENT:
This is an office-based position, with very minimal travel required. There is potential for occasional visits to customers or to company manufacturing sites.

Physical Requirements :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

*Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
This position may be located in: Americas : United States : Colorado : Denver
Sub Division : Cook Services US - E0051
Job Requisition ID : 22062

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  • Company: Dover Corporation
    (view all jobs of this company)
  • Location: Denver
  • State: CO
  • Category: Sales
  • Posted on: Jan-10-2019
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