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Manager Sales and Service

Logistics done differently.
At XPO Logistics, we believe our employees are our greatest asset. As the Manager Sales and Service, you'll be recruiting, selecting, training, and supervising employees, as well as providing shipping and logistics solutions to customers in the local sales territory. Your years of experience will be put to use maximizing employee engagement and maintaining clear and frequent communication on every level. You know that a positive work environment creates happy employees, which boosts productivity and dedication.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.
What you'll do on a typical day:
  • Supervise all employees reporting to the Service Center, including tracking and auditing employees' hours, handling payroll issues and personnel changes, administering corrective action, and monitoring coaching, training and development
  • Plan the daily manpower needs to ensure freight is delivered and picked up in a timely manner
  • Provide clear and frequent information to all employees about Service Center productivity and XPO policies and procedures
  • Monitor, analyze, and implement all opportunities to cut costs and improve efficiencies; maintain a clean and safe working condition of the facility and equipment
  • Conduct face-to-face customer visits to drive increases in local and support local sales in national and strategic accounts
  • Grow share of wallet within existing customer base, gain share of wallet from new customers and grow overall market share within your assigned territory
  • Negotiate contracts and pricing with customers
  • Comply with all applicable laws/regulations, as well as all company policies/procedures
  • Route proper documentation and procedure control for hazardous material shipments
  • Identify opportunities for improvement and execute action plans to improve efficiencies
  • Recruit, select, train, and manage employees as well as all aspects of the operation, including: addressing any operational issues that arise, resolving problems, planning the operation and its staffing, assigning, and directing work to employees.
What you need to succeed at XPO:
At a minimum, you'll need:
  • 2 years of experience in a supervisory role
  • Experience in a Less-than-Truckload (LTL) environment
  • Availability to work a variety of shifts, including days, evenings, nights, and weekends
  • Availability to travel as needed
  • Possess a valid driver's license
It'd be great if you also have:
  • Bachelor's degree or equivalent work experience
  • Thorough knowledge of LTL industry, transportation rules and regulations, OSHA laws, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures
  • Transportation, Logistics, LTL sales experience
  • Experience working with or other CRM is desired
  • Proven track record of sales success, customer relations
  • Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint)
  • Excellent verbal, written, and visual communication skills
  • Excellent leadership and interpersonal skills
  • Strong analytical skills
Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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  • Company: XPO Logistics
    (view all jobs of this company)
  • Location: Wells River
  • State: VT
  • Category: Sales
  • Posted on: Feb-06-2019
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