Close X
What job title, keywords or company
Where City, State, Postal Code, Country
Mobile Associate Bilingual Spanish Preferred


Job Description:

Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Responsibilities:

Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Approaching service and sales needs with patience, honesty and empathy.

Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate: How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.


Qualifications:

Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
Desire to be a part of the game-changing T-Mobile store team.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.


Minimum Qualifications:

6 months of customer service and/or sales experience, Retail environment preferred
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Work varied shifts, seven days per week, which may include evenings, weekends, and holidays
Written and verbal communication skills
Tech savvy
Demonstrated creative problem solving

Company Profile:

As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

EOE Statement:

We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

View More Jobs in Calumet City

Business Development Executive - Sales Executive - REMOTE Work From Home

Posted By:MBX
MBX Systems is seeking a Sales Executive to join our Business Development team. The Business Development Executive's primary focus is to grow MBX's business by cultivating new customer opportunities......

AUTO SALES REPRESENTATIVES

Meier Chevrolet-Buick and Meier Chevrolet-Buick-GMC are offering YOU a lifelong CAREER as an Auto Sales Representative, with a company that ALWAYS puts honesty and integrity first. The Auto Industry......

Inside Sales Support - Surrogacy and Egg Donor Agency

ConceiveAbilities is a Chicago-based company that guides clients through the complex process of family building via gestational surrogacy and egg donation. For over 20 years, we have been modern family......
  • Company: Sales Employer
    (view all jobs of this company)
  • Location: Calumet City
  • State: IL
  • Category: Sales
  • Posted on: May-14-2019
  • Ready to apply? Let's get started

    First Name
    Last Name
    eMail
    Phone
    City
    State
    Zip Code
    Alert me to more jobs like this :

Email to a friend


Better Salespeople, Fast