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Your conversations with customers are an experience that contributes to the quality of their day. That’s why YOU count in every conversation.
Ever wonder how much you actually impact your buyers and customers?
Before you answer, consider this:
When is the last time you had a really good day? How about a bad day? And what makes a day good or bad anyway? It might be more calculable (able to be measured) than you think.
In each day, we have about 20,000 ‘moments’ according to research by John Gottman. A moment is defined as a few seconds in which our brain records an experience.
The quality of our days is determined by how our brains recognize and categorize our moments—either as positive, negative, or neutral.
When you have more positive experiences than negative, your day is good. And just the opposite.
Think about that for a moment … every experience throughout YOUR day contributes to the quality of your day.
It’s the same for your buyers and customers. Every experience in THEIR day contributes to the quality of their day. That means your conversations with them are an experience that contributes to the quality of their day.
That’s why YOU count in every conversation. In each conversation you have an opportunity to leave the other person:
The differentiating factor in sales and service experiences often has more to do with the experience of working with YOU than the solution you represent.
The good news is that customers and buyers don’t need to be wow’ed or have grandiose gestures for the experience to be positive. The productiveness of the conversation and connection makes the difference.
To make your conversations a positive experience for your clients and team:
You control each of these actions in your conversations. That means when you provide a productive and a positive experience, the buyer is positively impacted and you win more sales.
Nancy Bleeke, President of Sales Pro Insider, Inc., and author of Conversations That Sell, a must-read for sales teams around the world, is known as someone who gets things done. She is driven by a battle cry that companies need to make their conversations count-with customers, prospects, and team members. When the right people have the right conversations, companies thrive. Her focus since 1998 is equipping companies to grow sales, customer loyalties, and employee engagement with training, consulting, assessments, and tools that stick. Find out more at: http://www.salesproinsider.com
Nancy Bleeke, President of Sales Pro Insider, Inc., and author of Conversations That Sell, a must-read for sales teams around the world, is known as someone who gets things done. She is driven by a battle cry that companies need to make their conversations count-with customers, prospects, and team members. When the right people have the right conversations, companies thrive. Her focus since 1998 is equipping companies to grow sales, customer loyalties, and employee engagement with training, consulting, assessments, and tools that stick. Find out more at: http://www.salesproinsider.com
More than 360,000 sales pros build their skills with Sales Gravy each week!