3 Rules for Dealing With Pissed Off Customers

3 Rules for Dealing With Pissed Off Customers
SKU SKU16820
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Customers get mad for lots of reasons. Sometimes they are totally wrong. In most cases though they’re pissed off for a good reason. The one thing you can count on is when they get mad they’re going to call you and there is a good chance that call will not be pleasant.Regardless of why they are mad, how you choose to handle the situation will impact your customer’s long-term relationship with you and loyalty to your company because every interaction with you creates an experience that your customer both feels and remembers. Over time, these experiences are cumulative and will either bind and anchor your customer relationships or tear them apart.
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