Business Etiquette


Mistakes happen. As human beings, that is an inevitable fact of life. How you handle the gaffe, I believe, is what makes the difference between turning an honest mistake into a positive outcome. I think of my early days as a customer service representative. It was amazing to me how I could quickly diffuse an angry customer situation simply by listening, acknowledging their pain and apologizing for the problem that occurred. by Barbara...

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A quick evaluation of your commitment to your product and customers will help you refocus your energy away from earning a living and toward helping others improve their lives in some way. As soon as you do that, you’ll find your sales and income soaring. by: Laura Posey Three weeks ago, I was conducting a sales training program for a client who sells kitchen cabinet accessories via in-home appointments. What makes the company so...

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Sex Sells – or Does It


Posted By on May 21, 2015

by Jaclyn Goldman, The Savvy Saleswoman Salespeople are expected to always conduct business in a most professional manner.  So what happens when you are faced with a client who acts unprofessionally and say, starts to flirt with you? Whether you are a man or a woman, if you are in sales, surely this exact scenario has happened to you at least once if not several times in your career.  So, what do you do? Although it is quite well...

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by Lydia Ramsey The count down has begun. Every where you turn, someone will remind you of how many days there are left until the holidays, and exactly how many of those are for shopping – personal and professional. Smart gift giving will help your company to build and maintain relationships. It’s the perfect way to show appreciation for your clients. When you do it right, it will keep you in the their minds throughout the...

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Let’s face it – on a daily basis, we’re all overwhelmed by email, and in the age of email lists and automated marketing campaigns it’s only escalating. So, it’s natural that we might occasionally become frustrated by emails that seem poorly targeted, robotic, or not at all aligned with our interests. In those moments of frustration, however, the smart thing to do is to take a breath and simply click “delete.” Maybe “unsubscribe.” ...

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By Lydia Ramsey Five Stumbling Blocks To Successful Networking And How To Overcome Them The ability to connect with people is essential to success in any business. Professional networking events present opportunities to interact with others on a personal level and to develop profitable relationships.  These occasions are critical for anyone who wants to grow a business or promote a career. Many people are simply not comfortable...

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